Privacy Policy

1. Introduction

Welcome to Lineard. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your personal information when you contact us, use our website, or engage our software engineering services.

2. Information We Collect

We collect and process the following types of information:

• Contact Information: Name, email address, phone number, company name, and other information you provide through our contact form or consultation booking
• Project Information: Business requirements, technical specifications, and project details shared during consultations and service delivery
• Communication Data: Emails, messages, meeting notes, and other communications related to our services
• Technical Data: IP address, browser type, device information, cookies, and website usage data
• Payment Information: Billing details processed through secure payment processors (we do not store full payment card information)
• Client System Data: Access credentials, API keys, and system information necessary to provide our services (stored securely and only as needed)

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to inquiries and provide software engineering services
• To communicate about projects, deliverables, and service updates
• To process payments and manage billing
• To provide technical support and maintenance
• To improve our services and website experience
• To comply with legal obligations and protect our legal rights
• To send marketing communications (only with your consent, and you can opt-out anytime)

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who help us operate (hosting, email services, payment processors) under strict confidentiality agreements
• Payment Processors: Secure payment gateways to process transactions (they handle payment card data according to PCI DSS standards)
• Legal Authorities: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice to affected clients)

We do not share client project data or system credentials with third parties except as necessary to provide services or as required by law.

5. Data Security

We implement industry-standard security measures to protect your personal data, including:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure storage of credentials and sensitive information
• Access controls and authentication for client systems
• Regular security assessments and updates
• Secure backup and disaster recovery procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We recommend clients also implement appropriate security measures on their end.

6. Data Retention

We retain your personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Project data and communications are typically retained for the duration of the service relationship and for a reasonable period thereafter for support purposes. You may request deletion of your data subject to legal and contractual requirements.

7. Your Rights

You have the following rights regarding your personal data:

• Access and obtain a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data (subject to legal and contractual requirements)
• Object to or restrict certain processing activities
• Data portability to another service provider
• Withdraw consent for marketing communications at any time
• Lodge a complaint with relevant data protection authorities

To exercise these rights, please contact us at hello@lineard.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your website experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings. Some website features may not function properly if cookies are disabled.

9. Client System Data

When providing services, we may need access to your systems, APIs, databases, and credentials. This access is limited to what is necessary for service delivery, is secured using best practices, and is subject to confidentiality obligations. We do not access or store client system data beyond what is required for the agreed services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence (for example, when using cloud services). We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable data protection laws.

11. Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal information from individuals under 18 years of age.

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also notify you by email.

13. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

Email: hello@lineard.com
Privacy Inquiries: hello@lineard.com